Presales configuration, existing orders, technical issues, bulk deployment, and partnerships each require different context. Select a request type first, then add your configuration, nodes, term, order number, or sanitized logs to avoid another round of clarification.
The form below does not submit content to the website server. It organizes the email subject and body on your device and opens your system email client. You will not be subscribed to marketing messages by default.
“I need a faster Mac” does not reveal peak memory, cache requirements, or concurrency pressure. These five details are more useful than a general description when deciding whether OnceMac M4 16, OnceMac M4 24, or OnceMac M4 Pro 64 is the right fit.
State how many archives, tests, or automation jobs will run at the same time, and whether multiple repositories will queue simultaneously. The higher the concurrency, the more important it is to check sustained CPU load and unified-memory peaks.
Share the planned Xcode major version, Command Line Tools requirements, dependency management method, and whether multiple versions must be validated in parallel. Version switching affects disk planning and environment freeze procedures.
Separate code, dependency caches, DerivedData, build artifacts, model files, and data that must be retained long term. Beyond base storage, assess whether +1TB SSD or +2TB SSD matches your actual needs.
Tell us where your development team, code repositories, and primary test users are located. We can assess network paths across Singapore, Japan (Tokyo), South Korea (Seoul), Hong Kong, US East, and US West.
Specify when you plan to begin validation, start continuous builds, and move into production use. For bulk deployment, also include the initial quantity, expansion cadence, and whether you need a standardized environment inventory.
For lightweight builds, start with OnceMac M4 16; for daily development and multitask builds, consider OnceMac M4 24; for high-concurrency builds or memory-intensive MLX inference, evaluate OnceMac M4 Pro 64 first.
Compare all three configurationsNode connectivity, build failures, disk usage, and network fluctuations all require a clear target and time window. Console tickets can link an order and node, making them better suited to urgent troubleshooting than context-free email.
Open a console ticketEnter the order number, selected node, and configuration tier. Do not substitute a device nickname or project name.
Provide your time zone, first occurrence, most recent occurrence, and whether the issue is continuous or intermittent.
List the connection method, commands, input conditions, actual result, and expected result in execution order.
Attach logs from before and after the relevant error, macOS and Xcode versions, available disk space, and network check results.
When asking about payment, procurement, or bulk deployment, prepare the information below. Confirm the currently available gateway in the console.
Processed through Stripe and settled in USD. Check the console record for the order confirmation status.
Complete the USD-denominated payment using the order information shown in the console, and verify the network and amount before submitting.
Business hours are Monday–Friday, 09:00–18:00 (UTC+8). For node issues on existing orders, use a console ticket first; presales, bulk deployments, and partnerships can use structured email.
For connection failures, node issues, interrupted builds, billing records, or renewals. Log in and submit a ticket with the order number, node, time of occurrence, and sanitized output.
Submit a console ticketFor configuration advice, node planning, procurement, payment questions, bulk activation, and partnership materials. More complete information makes it easier to provide a clear next step in the first reply.
Send a structured emailAfter signing in, you can view order records, node details, renewal options, and ticket progress. For issues involving a specific service instance, open a ticket from the corresponding order.
Choose from three in-stock configuration tiers and six nodes, or email our support address with any constraints that need confirmation.